Terms of Service

Last modified: December 13rd, 2023

By using the SafeConnect website and leveraging a SafeConnect Account (the "Account") along with its associated features, encompassing SafeConnect Mail, SafeConnect Calendar, SafeConnect Drive, SafeConnect VPN, and SafeConnect Pass (the "Services"), you willingly agree to adhere to the ensuing terms of service (the "Terms"). These Terms encompass all current and future features provided by your Account. The Services are administered by SafeConnect AG ("We," the "Company"), a Swiss entity situated at Route de la Galaise 32, 1228 Plan-les-Ouates, Geneva, Switzerland. The use of your Account or the Services incorporates registering an Account, maintaining an open Account (not deleted by you or not deleted or deactivated by SafeConnect), or accessing our website or mobile/desktop applications, or utilizing our services. Please carefully peruse these Terms before you use your Account or the Services. By using your Account or the Services, you are consenting to be bound by these Terms. If you do not agree to these Terms, you may not use your Account or the Services. These Terms are applicable each time you use your Account or the Services.

If you acknowledge these Terms on behalf of a company or another legal entity, you affirm that you possess the authority to bind such an entity, its affiliates, and all users accessing the Services through your Account to these Terms. In the absence of such authority, you are not sanctioned to use the Services.

1. Users of the Services

The Services are dedicated to individuals aged 13 and above, with provision to minors requiring parental or legal guardian consent to establish and maintain an Account. Exclusive access to the Services is granted to individuals or legal entities. Accounts created through "bots" or automated methods are unauthorized and subject to termination. Every user is individually accountable for all actions executed through the Services.

2. Authorized use of the Services

You agree not to use your Account or the Services for any illegal or prohibited activities. Unauthorized activities include, but are not limited to:

Disrupting the Company's networks and Servers in your use of the Services;

  1. Accessing/sharing/downloading/uploading illegal content, including but not limited to Child Sexual Abuse Material (CSAM) or content related to CSAM;

  2. Infringing upon or violating the intellectual property rights of the Company or a third party;

  3. Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating or discriminating against someone based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability;

  4. Trading, selling or otherwise transferring the ownership of an Account to a third party (with the exception of Lifetime Accounts, which can be sold or traded exclusively through the Company); Promoting illegal activities or providing instructional information to other parties to commit illegal activities;

  5. Having multiple Accounts (e.g. creating bulk signups, creating and/or operating a large number of Accounts for a single organizatifon or individual);

  6. Paying for your subscription with fraudulent payment means, such as a stolen credit card;

  7. Engaging in spam activities, which are defined as the practice of sending irrelevant or unsolicited messages or content over the internet, typically to a large number of recipients, notably for the purposes of advertising, phishing, or spreading malware or viruses;

  8. Sending junk mail, bulk emails, or mailing list emails that contain persons that have not specifically agreed to be included on that list. You agree not to use the Services to store or share content that violates the law or the rights of a third party;

  9. Abusive registrations of email aliases for third-party services;

  10. Attempting to access, probe, or connect to computing devices without proper authorization (i.e. any form of unauthorized "hacking");

  11. Referring yourself or another one of your accounts to unduly benefit from our referral program's advantages.

  12. Any Account found to be committing the listed unauthorized activities will be immediately suspended.

The Company may also terminate Accounts which are being used for illegal activities that are not listed above, particularly in response to orders from the competent authorities informing of such illegal activity.

  13. We reserve the right to limit service capacity for Accounts which use of resources (e.g. bandwidth) is excessive and hurts the user experiences of other users in an unfair way.

The Company reserves the right to suspend or delete Accounts that have been inactive for a consecutive period of twelve months. For more information, we invite you to read our inactive account policy.

If you would like to contest the suspension of your account, please submit an appeal through our Abuse Appeal Form.

3. Limited warranties and liability

The Company makes no warranty regarding the reliability of the Services or the security of user data, despite best efforts. The Service is provided "as is" and "as available," without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, non-infringement, or warranties arising from course of dealing, course of performance, or usage of trade.

The Company is not obligated to store or forward the contents of terminated Accounts, and we have no obligation to store messages or contents for accounts exceeding their storage quotas. You will not hold the Company liable or seek indemnification for confidential material unintentionally released due to a security failure or vulnerability in the Services' performance. Due to the encrypted nature of the Services, the Company has no ability or obligation to recover your data if you misplace your password.

To the extent not prohibited by law, you acknowledge and agree that under no event will the Company be responsible or liable to you or any third party, for any indirect, special, exemplary, incidental, consequential, or punitive damages, or for any costs or fees, arising in connection with your Account, the Services, or these Terms. This includes damages based on contract, strict liability, tort (including negligence), common law, statute, equity, or otherwise, even if advised of the possibility of such damage, or for any other claim related to your use or inability to use your Account or the Services.

Without limitation, and to the extent not prohibited by law, the total liability of the Company’s parties for any reason arising out of or related to the use of your Account or the Services, or these Terms, shall not exceed $100 or the amount paid by you for use of your Account or the Services, whichever amount is greater. This liability shall be complete and exclusive. The foregoing limitations apply even if the above stated remedy fails its essential purpose.

In some locations, applicable law may not allow the waiver of implied warranties, limitation of liability for certain damages, including provisions limiting or excluding special, exemplary, consequential, or punitive damages, or limiting or excluding the use of any multiplier on damages. It may also limit the liability of the Company or any of the Company’s parties to the greater of either $100 or the amount paid by you for use of your Account or the Services. These limitations or exclusions may not apply to you and do not apply to the extent not permitted by applicable law.

4. Service level agreement (SLA)

The Company strives to maintain Service availability of 99.95% or higher. If downtime in any month exceeds 0.05% of that month, the Company will credit the user's Account. Service credits, requested by the user, will be applied toward the balance due at the end of the next billing cycle, whether monthly or yearly.

Service credits are calculated as follows:

• If monthly uptime is less than 99.95% but equal to or greater than 99.0%, the service credit equals 10% of the Service's monthly cost.
• If monthly uptime is less than 99.0%, the service credit equals 30% of the Service's cost.

Certain performance issues are excluded from downtime calculations, including:

Issues beyond the Company's reasonable control.

Issues resulting from user or third-party actions or inaction.

Issues resulting from user's or third-party equipment (not within the Company's primary control).

Issues arising from the Company's suspension or termination of Service rights.

Downtime due to reasonable scheduled maintenance announced in advance.

This SLA section does not apply to the Dedicated IP feature of SafeConnect VPN Business and Enterprise subscriptions. For optimal redundancy, customers are advised to configure backup servers via the administrator control panel.

5. Indemnification

You acknowledge and agree that the Company, as well as any parents, subsidiaries, officers, directors, employees, agents, or third-party contractors (the "Indemnified Parties"), cannot be held responsible for any third-party claim, demand, or damages, including reasonable attorneys’ fees, arising from your use of your Account or the Services. You agree that the Indemnified Parties will bear no liability in connection with any such third-party claim, demand, or damages, and you undertake to indemnify any resulting loss, damages, judgments, awards, costs, expenses, attorneys’ fees, and litigation expenses of the Indemnified Parties in connection therewith. Furthermore, you agree to indemnify and hold the Indemnified Parties harmless from any third-party claims, demands, or damages arising from your use of your Account or the Services.

6. Privacy

Our Privacy Policy and its sub-policies explain the way we handle and protect your personal data and privacy in relation to your Account, your use of the Services, and your browsing of the SafeConnect website. By agreeing to the present Terms and to be able to use the Services, you also agree to our Privacy Policy and its sub-policies. If, in the provision of the Services, the Company processes, on the user’s behalf (where the user acts as a Data Controller), any personal data that is subject to the EU General Data Protection Regulation (GDPR), the company’s data processing agreement shall apply.

7. Terms of payment

Subscriptions for the Services are charged on a monthly, yearly, or bi-yearly billing cycle, depending on your selection. After the initial term, the subscription is renewed automatically for the same selected duration unless canceled or modified by you. Credit balances are automatically deducted accordingly. You are responsible for keeping payment information in relation with your Account up to date.

You may cancel your subscription within 30 days of the initial purchase and receive a refund for any unused portion of the service period. Here, any unused portion of the service period refers to the prorated remaining full days of the subscription period. Refunds will be processed within 30 days of the request. We may also provide you with a full refund upon request if you are using SafeConnect VPN or SafeConnect Drive. To request a refund, please contact us using our support form. For the sake of clarity, the cancellation and the request for refund must both be addressed within the 30-day period. Payments made by cash or bank transfers are not refundable. Refunds can only be requested once per user. This refund option is only applicable to users who have subscribed to SafeConnect's Services directly through SafeConnect's official channels (website and apps). If you have subscribed to SafeConnect's Services through the intermediary of a third-party, please refer to their respective refund policy.

Past the abovementioned 30-day period, the Services provided by the Company are generally non-refundable and any refund or credit given will be at the sole discretion of the Company. Paid Accounts which are terminated due to a violation of these Terms will incur the loss of all payments and credits and are not eligible for refund.

If the Company chooses to issue a refund for any reason, The Company will only refund in the original currency of payment and to the original payment method. If you request a credit balance to be converted between different currencies which the Company supports, the Company has discretion over the exchange rate applied.

If you fail to fulfill your obligation of payment as a user of a paid Account, we may suspend your Account or delete it after an extended period of default.

If you rely on dispute or chargeback mechanisms of third-party payment processors, you waive your right to the above-mentioned refund from the Company and consent to rely upon the dispute resolution procedure of the third-party payment processor. Furthermore, if the result of the dispute or chargeback mechanisms causes the Company to be liable for additional costs (e.g. dispute fee), you authorize the Company to charge that amount on your account.

8. Modification of plan or billing cycle

Modification of plan

If you select a new paid plan, your subscription will be immediately updated, and you will receive a prorated credit for the unused portion of your previous plan that will be automatically applied to your account.

Cancellation of plan

If you do not want your plan to renew, you need to downgrade your plan before the end of your subscription period.

If you have a SafeConnect VPN Plus account, when you cancel your SafeConnect VPN Plus plan (downgrade), the cancellation is applied at the end of the current cycle.

If you have a SafeConnect VPN Essentials, Business, or Enterprise account, you can terminate your subscription by sending a termination notice to your account representative or through our Customer Support Form at the latest 30 days before the renewal of your subscription. When you do so, the cancellation is applied at the end of the current cycle. If you notify us less than 30 days before the renewal date of your subscription, your plan will renew for another term and will be canceled at the end of that new renewal cycle.

For all other Plans, SafeConnect does not automatically remove paid features on your behalf (for instance, if you are over the plan storage quota, we do not randomly delete data to fit the plan storage quota), so you must first remove paid features before downgrading. If you downgrade before the end of your subscription period, we will provide you with an Account credit for the unused portion of your subscription. Credits obtained this way must be used within 24 months or expire.

Modification of billing cycle

If you increase the billing cycle of your subscription (e.g. from 1 month to 1 year), the change is applied at the end of your current subscription cycle.

If you decrease the billing cycle of your subscription, the change is applied immediately.

9. Modification to the terms of service

Within the limits of applicable law, the Company reserves the right to review and change these Terms at any time. As long as you are using your Account or the Services, you are responsible for regularly reviewing these Terms. Continued use of your Account or the Services, including non-deletion of your Account after such changes are performed shall constitute your consent to them. The latest Terms will apply going forward and to any dispute or issue arising after the Terms have been updated.

10. Severability

If any of the provisions of these Terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions, unless they materially affect the entire intent and purpose of these Terms or unless otherwise provided herein, shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, so that these Terms shall remain in full force and effect.

11. Applicable law and language

This section defines different rules depending on whether you use SafeConnect's services for business purposes (business user) or as a consumer user, and if the latter, where you reside. Please refer to the appropriate section applying to you.

If you are a business user (anywhere in the world) or a consumer user (residing outside of the United States of America), you agree that these Terms shall be governed in all respects by the substantive laws of Switzerland, to the maximum extent permitted by law. Any disputes, actions, claims, or other controversies arising out of or relating in any way to these Terms, your Account, the Services, your use of (or lack of use of) or access to (or lack of access to) your Account or the Services, or any advertising, promotion, or other communications between you and the Company, whether based in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis, shall be subject to the jurisdiction of the competent courts of the Canton of Geneva and Section 12.1 below does not apply. By using your Account or the Services, you irrevocably agree that the courts of the Canton of Geneva shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or relating in any way to these Terms or its subject matter or formation to the extent permitted by law.

If you are a consumer user residing in the United States of America, you consent to the extent permitted by law to the jurisdiction of the courts of the Canton of Geneva to settle any dispute or claim (including non-contractual disputes or claims) arising out of or relating in any way to these Terms or its subject matter or formation and agree that any such claim that is brought in Switzerland shall be governed in all respects by the substantive laws of Switzerland. You further agree that for any disputes, actions, claims, or other controversies arising out of or relating in any way to these Terms, your Account, the Services, your use of (or lack of use of) or access to (or lack of access to) your Account or the Services, or any advertising, promotion, or other communications between you and the Company, whether based in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis, if brought in the United States and found to have jurisdiction in the United States, shall be construed and enforced in accordance with the laws of the state where you reside; provided, however, that the arbitration provisions herein shall be governed by the Federal Arbitration Act and the American Arbitration Association (“AAA”) Consumer Arbitration Rules (the “AAA Rules”), as described more fully below in Section 12.1. A printed version of these Terms and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent as other documents and records originally generated and maintained in printed form.

11.1. Binding arbitration agreement and class action waiver

These Terms and Conditions contain a class action waiver as well as an arbitration provision, which requires you to arbitrate any claims (with certain exceptions) you may have on an individual basis. Arbitration on an individual basis means that you will not have, and that you waive, the right for a judge or jury to decide your claims, and that you may not proceed in a class, consolidated, or representative capacity in any forum, as described in more detail below. You have the right to opt out of arbitration and/or the class action waiver, as explained below.

Please read this section and the class action waiver section carefully – it may significantly affect your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims. It contains procedures for mandatory binding arbitration and a class action waiver.

Informal dispute resolution.

Either party asserting a dispute shall first try in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Both you and the Company agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

Binding arbitration agreement

Scope of the arbitration agreement.

Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and the Company agree that any and all disputes, actions, claims, or other controversies arising out of or relating in any way to these Terms, your Account, the Services, your use of (or lack of use of) or access to (or lack of access to) your Account or the Services, or any advertising, promotion, or other communications between you and the Company, whether based in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis, shall be resolved exclusively through final and binding individual arbitration, and the parties expressly waive any and all rights to appeal any order or judgment of the arbitrator or seek confirmation of an order or judgment of the arbitrator to the extent permitted by applicable law. “Dispute” will be given the broadest possible meaning allowable under law. All Indemnified Parties are intended beneficiaries of this binding arbitration agreement and class action waiver.

This agreement to arbitrate covers and includes threshold questions of arbitrability. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any and all disputes arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Terms is void or voidable. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration) can be enforced or whether it applies to the dispute, the parties agree that the arbitrator will decide that dispute.

Notwithstanding the foregoing, however, the parties agree that any issue concerning the validity of the class action waiver below must be decided by a court, and an arbitrator does not have authority to consider the validity of the class action waiver. Both you and the Company understand and agree that we are waiving our right to sue or go to court to assert or defend our rights, except as set forth below.

Exceptions. Notwithstanding the remainder of this binding arbitration agreement, you and the Company agree that the following types of disputes will be resolved in court, unless both you and the Company agree to submit the dispute to arbitration pursuant to this binding arbitration agreement: (1) disputes or claims within the jurisdiction of a small claims court consistent with the jurisdiction and dollar limits that may apply, as long as it is brought and maintained as an individual dispute and not as a class, representative, or consolidated action or proceeding; (2) disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief); or (3) intellectual property disputes.

For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the class action waiver provision below does not prevent you from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law.

You and the Company also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, you and the Company will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this section. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Once the arbitration of the dispute or claim for non-injunctive relief has concluded, you and/or the Company may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law.

Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within county (or parish) and State in which you reside, and you and the Company each consent to the jurisdiction of those courts for such purposes. Regardless of whether the foregoing types of disputes in this section are resolved by a court or pursuant to arbitration, you and the Company agree that the dispute is subject to the class action waiver provision set forth below.

How arbitration works. Either party may initiate arbitration of a dispute, which will be settled by final and binding arbitration, using the English language, administered by AAA under the AAA Rules then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms), and the parties expressly waive any and all rights to appeal any order or judgment of the arbitrator or seek confirmation of an order or judgment of the arbitrator to the extent permitted by applicable law.

Unless you and the Company agree otherwise, including to conduct the arbitration by telephone or videoconference, any arbitration hearing shall take place in the county (or parish) and State where you reside, unless the arbitrator determines that a different location would better serve the convenience of the parties. Payment of all filing, administration, and arbitrator costs and expenses will be governed by the AAA Rules, except that if you demonstrate that any such costs and expenses owed by you under those rules would be prohibitively more expensive than a court proceeding, the Company will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to possible reimbursement as set forth below).

Each party is responsible for his, her, their or its own attorneys’ fees and expenses, and the Company will not pay your attorneys’ fees or expenses except to the extent ordered to do so by the arbitrator. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys’ fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse the Company for all fees associated with the arbitration paid by the Company that you otherwise would have been obligated to pay under the AAA Rules.

In determining whether an action is frivolous, the arbitrator may consider whether the Company has offered you a full refund of the sum you paid for items you purchased from the Company or has otherwise offered full relief to you in relation to your individual claim. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, the Company will reimburse any filing fees that you paid and were not otherwise reimbursed. Judgment on the arbitration award may be entered in any court that has jurisdiction.

Any arbitration under these Terms will take place on an individual basis – class arbitrations and class actions are not permitted. You understand that by agreeing to these Terms, you and the Company are each waiving the right to trial by jury or to participate in a class action or class arbitration.

Class action waiver

To the fullest extent permitted by applicable law, you and the Company each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted only in the respective party’s individual capacity and not as part of any class (or purported class), consolidated, multiple-plaintiff, or representative action or proceeding (“class action”). You and the Company agree to waive the right to participate as a plaintiff or class member in any class action. You and the Company expressly waive any ability to maintain a class action in any forum.

If the dispute is subject to arbitration, the arbitrator will not have the authority to combine or aggregate claims, conduct a class action, or make an award to any person or entity not a party to the arbitration. Further, you and the Company agree that the arbitrator may not consolidate proceedings for more than one person’s claims, and it may not otherwise preside over any form of a class action. For the avoidance of doubt, however, you can seek public injunctive relief to the extent authorized by law and consistent with the exceptions clause above.

If this class action waiver is limited, voided, or found unenforceable, then, unless the parties mutually agree otherwise, the parties’ agreement to arbitrate shall be null and void with respect to such proceeding so long as the proceeding is permitted to proceed as a class action. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or consolidated or representative action must be brought in a court of proper jurisdiction and not in arbitration.

Opt-out provision and governing law

You have the right to opt-out and not be bound by the arbitration provisions including or excluding the class action waiver set forth in these Terms by sending written notice of your decision to opt-out to:

The opt-out notice must be sent to the foregoing address within 30 calendar days of your first agreeing to these Terms. Should you not opt out in accordance with this section within the 30-day period, then this agreement to arbitrate will become fully effective and binding as of the date you first agreed to these Terms.

If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver, but not the other arbitration provisions.

This binding arbitration agreement and class action waiver are governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of this binding arbitration agreement and class action waiver, or to any disputes and claims that are covered by this binding arbitration agreement and/or class action waiver, the laws of the State in which you reside will apply.

We will provide notice of any material changes to this binding arbitration agreement and/or class action waiver (which may be satisfied by updating these Terms unless not otherwise permitted by law, in accordance with the provisions in the section “Modification to the terms of service”), in which case you will have the right to opt out of the arbitration provisions and/or class action waiver within 30 days after such change, consistent with the terms above. Except as set forth above regarding the class action waiver provision, if any portion of these arbitration provisions is deemed invalid or unenforceable, it will not invalidate the remaining portions of these arbitration provisions.

Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this binding arbitration agreement, including whether any dispute falls within its scope, as set forth above. However, the parties agree that any issue concerning the validity of the class action waiver above must be decided by a court, as set forth above, and an arbitrator does not have authority to consider the validity of the waiver.

12. Miscellaneous

These Terms do not affect your statutory rights or your legal rights, if any, as a consumer.

Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.

We may assign these Terms in whole or in part. Moreover, we may delegate our rights and responsibilities or use contractors or agents to fulfill its obligations under these Terms.

These Terms represent the entire agreement between you and us in connection with your use of your Account or the Services, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written between you and the Company with respect to your Account or the Services.

In case of discrepancy between the English version of these Terms and any translated version, the English version shall prevail.